So – when I received the email telling me my order had been shipped but was incomplete, I ignored it, because I had just opened the package, and the camera and two batteries were right there on the dining room table looking at me – you know how they do.
A few days later I received another email, informing me the second rechargeable battery was on back-order and would be shipped within 10 business days. It was signed, “LISA – your personal customer service representative.” Wow – my own personal CSR – how cool is that.
I replied to my-rep-LISA, that the second battery had been delivered with the original order and she could cancel the back-order.
The next day, my-rep-LISA, replied, “No – the second battery would be shipped within 10 business days.”
I had my new camera, been using it for a few days, inside is one battery, and the second battery is plugged-in and charging up. One battery came with the camera, one battery for a back-up – both received. I replied again, explaining that to my-rep-LISA.
But no, my-rep-LISA replied a day or two later, that since she was the one who received the order, packed the order, and shipped the order, she, my-rep-LISA, knew what she packed and it was one camera and ONE battery!
Whoa – baby – ‘tude from my-rep-Lisa – WTF?
I looked at the paperwork again, naturally still on the dining room table; an invoice for the camera with a second battery and no balance; the packing slip listed the same. At the bottom of the packing slip was my-rep-LISA’s stamped comment, “Order received, packed, and shipped by LISA.”
Lisa, Lisa, Lisa – my-rep-LISA, how do I convince you I have that second battery. I won’t even think of keeping the “third” battery, because I believe in karma and stealing that back-ordered battery will come back to bite me.
But wait – an epiphany – (finger snap) – my new camera. I go get it, I put the extra battery, which is still in the charger, on top of the packing slip and take a photo so close up you can read my-rep-LISA’s note, attach it to that email thread, and off it goes.
The next day I got my final reply from my-rep-LISA ~ “Order complete. LISA”
Here’s the rub – would it have ‘effin killed her to apologize?
I’m not talkin’ – OMG – I’m sooooo sorry – please – please – please forgive me ? No – not that crap.
But – “oops – sorry, my mistake – enjoy your new camera,” would have been enough; some acknowledgement that she, yes, my-rep-LISA, had made a mistake.
I wonder if my-rep-LISA, believes in karma. Maybe she’ll send me a photo – of the BITE ! I could ask – what harm would it do? Afterall – she is MY personal CSR!
Maybe you could anonymously send your-rep-LISA a link to this post…
I just Googled “my-rep-LISA” and, yes, your post was at the top of the list.
BTW, nice banner. 😉
Kate Rawlins said:
Thanks for the idea – maybe I will. Right after I stop admiring that wonderful banner – that YOU DID !